Refund and Returns Policy
Effective Date: [Insert Date]
Thank you for shopping with EtsyOnlineshop.com! We want you to be completely satisfied with your purchase. Please review our refund and returns policy below.
Returns
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Eligibility: Items can be returned within [15] days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
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Exclusions: Certain items, such as [intimate items, perishable goods, or customized products], are non-returnable. Please check the product description for specific return eligibility.
Refunds
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Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [5-10] business days and credited back to your original payment method.
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Shipping Costs: Original shipping costs are non-refundable. You are responsible for paying the shipping costs for returning items unless the return is due to an error on our part.
How to Initiate a Return
- Contact our customer service team at [email/phone number] to initiate your return.
- Provide your order number and reason for the return.
- Pack the item securely in its original packaging and include the receipt.
- Ship the item to the address provided by our customer service team.
Exchanges
If you need to exchange an item for the same item or a different size/color, please follow the return process above and indicate that you would like an exchange.
Contact Us
If you have any questions about our refund and returns policy, please contact us at:
- Email: [[email protected]]
- Phone: [0306-7788111]